At Kriptronix, we maintain strict quality control measures to ensure that every product reaches you in perfect condition. As a policy, we do not offer refunds or accept returns. However, if a product is found to be damaged during unboxing or testing at the time of delivery, we will provide a replacement for the same item.
1. Eligibility for Replacement
- Only damaged or defective products reported at the time of delivery are eligible for replacement.
- The issue must be reported within 24 hours of delivery with clear images/videos as proof.
- The product must remain in its original packaging, with all accessories and invoice intact.
2. Non-Replaceable Items
- Products that are not reported as damaged at the time of delivery.
- Items damaged due to mishandling after unboxing.
- Products that have been used or installed.
- Customized or specially ordered products.
3. Replacement Process (In Case of Damage at Delivery)
- Email us at support@kriptronix.com within 24 hours of delivery with order details, images, and videos showing the damage.
- Once verified, a replacement unit will be arranged for dispatch.
- No refunds will be issued under any circumstances.
4. Exchange Policy
- Exchanges are only allowed if the product is found to be defective or non-functional during unboxing or initial testing.
- Customers must request an exchange within 24 hours of delivery, providing valid proof of damage.
- A replacement unit will be sent after verification.
For any assistance, contact Customer Care Kriptronix at 9820629224 / 9820182538 or email support@kriptronix.com.